HAVE A QUESTION - Please WhatsApp us on +918861379142
Q: When will the bags be delivered? How do we track them ?
A: Shipping begins 30 days after the campaign ends. Please refer the REWARDS section for more clarity. We will track the bags for you. We do not have an automatic tracking system for you to check.
Q: Are the bags waterproof?
A: ELITE is made of water-resistant polyester.
A: Both the bags have a manufacturing warranty on stitching for a period of 6 months.
A: We currently cannot support COD because this is a crowdfunding campaign and we need the funds to make the bags.
Q: What is the return/replacement policy?
A: There is 'No Return' policy. There is, however, a 'Replacement' policy in the case of damaged product received. We must be notified within 24 hours of receiving the product(s) along with supporting images. We shall review the same and get back to you with a solution. Please do mail us on firstname.lastname@example.org or call us / WhatsApp us on +918861379142
Q: What is the guarantee that i will get the product after I pre-order it?
A: This is our second crowdfunding campaign. We have already shipped about 1000 bags to backers in our previous campaign. We do not gain by losing your trust in such a large public domain.
Q: Will I know my shipment tracking details?
A: All shipments will be carried out via India Post. We will share a Google Drive link with the shipment/tracking details as and when they are shipped out.